Refund and Cancellation Policy

Last Updated: January 2, 2025

1. Refund Eligibility

We offer a 7-day money-back guarantee for all subscription plans. To be eligible for a refund:

  • Request must be made within 7 days of purchase
  • Account must not have been used for fraudulent activities
  • Service must not have been extensively used (more than 100 QR scans)

2. How to Request a Refund

To request a refund:

  1. Email support@qrjee.com with your account details
  2. Provide your invoice number or payment reference
  3. State the reason for the refund request

Refund requests are typically processed within 5-7 business days.

3. Refund Process

Approved refunds will be credited back to the original payment method within 7-10 business days.

4. Subscription Cancellation

4.1 By Customer

You can cancel your subscription at any time:

  • Access your account settings
  • Click "Cancel Subscription"
  • Your service will continue until the end of the billing period
  • No refund will be provided for unused time after cancellation

4.2 By QRJee

We may cancel your subscription if:

  • You violate our Terms of Service
  • You engage in fraudulent activities
  • Payment fails multiple times

5. Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions used for more than 7 days
  • Services already rendered
  • Custom development or integration work
  • Domain or SSL certificate costs (if applicable)

6. Payment Failures

If a subscription payment fails:

  • We will retry the payment 3 times over 7 days
  • You will receive email notifications
  • Service may be suspended if payment is not successful
  • Account will be downgraded to free tier after 30 days

7. Downgrades

You can downgrade your plan at any time:

  • Downgrade takes effect at the end of current billing cycle
  • No refund for the difference in plan costs
  • Features may be restricted based on new plan

8. Service Interruptions

In case of extended service outages (more than 24 hours):

  • We will provide pro-rated credit to your account
  • Credits can be used toward future subscription payments
  • Scheduled maintenance is not considered an outage

9. Disputes

If you have a dispute regarding charges:

  • Contact us immediately at support@qrjee.com
  • We will investigate and respond within 5 business days
  • Do not initiate a chargeback before contacting us

10. Contact for Refunds

For refund requests or billing questions:

Email: support@qrjee.com
WhatsApp: +91-8888834004